Troubleshoot

Is there an error code on your washing machine? Please click here for a list of washing machine error codes

The product does not drain water.

• Water drain hose is clogged or twisted >>> Clean or flatten the hose
• Pump filter is clogged >>> Clean the pump filter

There is leaking from the bottom of the product.

• Water drain hose is clogged or twisted >>> Clean or flatten the hose
• Pump filter is clogged >>> Clean the pump filter

• The door lid is not closed.
• Clothing is not spread out in the drum evenly.
• The machine has not been placed on an even surface.
• The motor belt is loose.

Stains persist or the laundry is not whitened.

• Insufficient amount of detergent is used >>> Use the recommended amount of detergent appropriate for water hardness and the laundry.
• Excessive laundry is loaded in >>> Do not load the product in excess.
• Wrong program and temperature were selected >>> Select the proper program and temperature for the laundry to be washed.
• Wrong type of detergent is used >>> Use original detergent appropriate for the product.
• Excessive amount of detergent is used >>> Put the detergent in the correct compartment. Do not mix the bleaching agent and the detergent with each other.

Oily stains appeared on the laundry.

• Regular drum cleaning is not applied >>> Clean the drum regularly.

Clothes smell unpleasantly.

• Odours and bacteria layers are formed on the drum as a result of continuous washing at lower temperatures and/or in short programs >>> Leave the detergent drawer as well as the loading door of the product ajar after each washing. Thus, a humid environment favourable for bacteria cannot occur in the machine.

• Product is standing unbalanced >>> Stable the product by adjusting the feet.
• A hard substance has entered the pump filter >>> Clean the pump filter.
• Transportation safety bolts are not removed >>> Remove the transportation safety bolts.
• Laundry quantity in the product is too little >>> Add more laundry to the product.
• Excessive laundry is loaded in the product >>> Take out some of the laundry from the product or distribute the load by hand to balance it homogenously in the product.
• Product is leaning on a rigid item >>> Make sure that the product is not leaning on anything.

• Tap is turned off >>> Turn on the taps.
• Water inlet hose is bent >>> Flatten the hose.
• Water inlet filter is clogged >>> Clean the filter.
• Loading door is not closed >>> Close the door.

Some models have a lint filter, ensure that this is cleaned regularly. You can check how to do this in your user manual. A build up of lint on clothes is also indicative of the machine being over loaded, or the water level being too low. Check your wash settings in the user manual.

• Moisture and Warmth:
• Organic Matter:
• Poor Ventilation:
• Common Areas for Mould Growth:

Washing machines, especially front-loaders, are prone to moisture buildup, especially after a wash cycle. The warm, damp environment, combined with the lack of ventilation, encourages mould growth. 

Soap residue, dirt, and other organic materials left behind after washing clothes can serve as food for mould. 

When the washing machine door is left closed, moisture can become trapped, creating a humid environment that promotes mould growth. 

Mould often appears in the rubber seals around the door, detergent drawers, and the inner drum of the machine. 

• Prevention:

To prevent mould, keep the washing machine door open after use to allow the machine to air out, clean the detergent drawer regularly, and ensure the machine is dry before closing the door. 

• Cleaning:

If you find mould, you can try cleaning it with a solution of bleach and water or vinegar and water, followed by a thorough rinse and drying. 

If there is extensive mould, please contact Glen Dimplex.

• Locate the Transit Bolts: These bolts are usually located on the back of the washing machine and are designed to secure the drum during transportation.
• Identify the Correct Tool: You'll typically need a spanner or a socket wrench, and the most common size is 10mm.
• Unscrew the Bolts: Turn the bolts counterclockwise until they are loose enough to be removed.
• Remove the Bolts and Holders: Once the bolts are loose, you can remove them along with their holders.
• Cover the Holes: The washing machine should come with caps or covers to plug the holes left by the removed transit bolts.
• Retain the Bolts: It's a good idea to keep the transit bolts in a safe place, in case you need to move the washing machine again in the future. 

Contact Glen Dimplex