Troubleshoot

• Might not be set to a certain cooking function and/or temperature. >>> Set the oven to a certain cooking function and/or temperature.
• In models equipped with a programmable clock, the clock may need to be adjusted in order for the oven to operate. >>> Adjust the time.

• Oven lamp is defective. >>> Replace oven lamp.
• Power is cut. >>> Check if there is power. Check the fuses in the fuse box. If necessary, replace or reset the fuses.

How to replace oven lamp:

Warning! Ensure that the appliance is switched off before replacing the lamp to avoid the possibility of electric shock. 

Remove the glass cover of the lamp-holder. Remove the lamp and replace with a lamp resistant to high temperatures (300°C) with the following characteristics: 
• Voltage: 220-240V 
• Wattage: 25W
• Type: G9 

Note: Replacement lamps are available from Glen Dimplex. 

Replace the glass cover and reconnect the oven to the mains power supply. 

Replacing the side lamp 

1. Remove the side racks. 
2. Take off the protective glass cover. 
3. Pull the light bulb down to remove it. 
4. After inserting the new bulb, install the glass cover and side racks back to their original position.

• The mains fuse is defective or has tripped. >>> Check fuses in the fuse box. If necessary, replace or reset them.
• Product is not plugged into the (grounded) socket. >>> Check the plug connection.

Is there an error code on your oven? Please click here for a list of error codes

The cooling fan located at the rear of the oven will continue to run until the external surfaces of the appliance have cooled sufficiently. 

Protective oils / agents are used in manufacture and will be burned off when your appliance is first used. This is normal. Please refer to your user manual for further information regarding this process. 

Likely a build up of  fats and oil in the ovens cavity. Please refer to the user manual for instructions on cleaning. 

• The Mark resistant coating is applied to the outer surface of ovens to prevent finger prints and smears appearing.
• This surface can be damaged and worn away.

Do not

• Cleaning with harsh chemical or cutting agents.
• Scrub with abrasive pad’s.

Do

• Use hot soapy water made from washing up liquid.
• Use soft cloth like micro fibre cloths (one to clean & one to dry).
• If being used near the ocean wipe clean often to remove salt deposits.

• Common substances that may cause tarnish marks on oven & cook top surfaces.
• Olive Oil (When used excessively and allowed to splash).
• Citric acid used in cooking and baking (Splashes & spillage should be wiped away immediately).
• Spice (Splashes & spillage should be wiped away immediately).
• Living near the ocean can cause finish marks.
• Using an oven to store food while cooling and for longer periods.

Is your oven door not closing correctly? Please click for possible solutions

Although it is a rare occurrence, oven glass can shatter unexpectedly. There are many possible reasons why the toughened glass in an oven door might shatter, but it’s often tricky to pin down exactly why it’s happened. This is partly because the glass failure may happen a long time after the initial damage. A knock, scratch or strain put on the door may cause a chip, or hairline fracture. Over time, changes in temperature can weaken the glass and eventually lead to it shattering or exploding.

Possible causes

Damage in transit – A stray bump or knock in the warehouse or during delivery.
Installation – Using the door handle to lift the oven into place or rough handling.
Cleaning – A scourer can leave tiny scratches in oven glass. It is best to use a soft cloth or sponge and clean regularly to avoid stains baking on.
Slamming the door – Avoid slamming the door, kicking it closed with your foot or letting it hit the metal shelves as it closes.
Accident – Maybe something hit the door or a hot dish was placed on the open door. It may be something not realised at the time and forgotten further down the track when the glass shatters.

If your oven has a loose handle the oven glass can shatter - book a service call.

Excessive condensation in your oven is likely due to a combination of factors, including the natural moisture released during cooking, the temperature difference between the oven and the surrounding environment, and potentially the oven's insulation and door seals. 

How to minimize condensation:

• Preheat the oven: This can help ensure that the oven interior is warm before you place food inside, minimizing the temperature difference.
• Ventilation: Use your range hood during cooking to exhaust steam and reduce humidity.
• Defrost Food: If cooking frozen food, defrost it first to reduce the amount of water that needs to be evaporated.
• Cover Foods: Covering dishes can help retain moisture and reduce steam escape, but also reduces the amount of steam that can condense.
• Maintain Door Seals: Regularly check and clean your oven door seals for any damage or debris, and replace if necessary.
• Consider Ventilation: If possible, use a window fan or increase ventilation in your kitchen to reduce humidity.
• Wipe Down Condensation: After cooking, wipe down any condensation with a dry cloth.